At Marv Travels, we are committed to providing exceptional visa application services to our clients. Our refund policy is designed to ensure transparency and fairness while maintaining the quality and integrity of our services.

1. Service Guarantee

We guarantee that we will provide the services as described and agreed upon at the time of booking. This includes securing visa application appointments and providing confirmation slips.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

Service Non-Delivery: If we are unable to secure an appointment or provide the service as described due to our fault.

Cancellation by Marv Travels: If we cancel the service for any reason.

3. Non-Eligibility for Refunds

Refunds will not be issued in the following cases:

• Third-Party Errors: If an error occurs due to issues within the embassy or any other third-party system not controlled by Marv Travels.
• Client-Caused Delays: If a client or their representative fails to communicate promptly, leading to delays or missed appointments.
• Unsubstantiated Claims: If a client makes unfounded accusations or threats that harm our reputation without first seeking a resolution through direct communication with us.

4. Resolution Process

In the event of an issue with our service, clients are encouraged to:

1. Contact Us Directly: Reach out to our customer service team immediately to report the issue.
2. Provide Necessary Details: Share all relevant information and documentation to help us investigate and resolve the problem.
3. Allow Time for Resolution: Give us reasonable time to rectify any issues that arise.
4. Refund Requests

To request a refund, clients must:

1. Submit a Written Request: Send a detailed email to [your email address] explaining the reason for the refund request.
2. Include Documentation: Attach any supporting documents, such as the service confirmation slip, proof of payment, and correspondence related to the issue.
3. Processing Refunds

• Refund requests will be reviewed within 14 business days of receipt.
• Approved refunds will be processed within 7 business days after approval.
• Refunds will be issued using the same method of payment used for the original transaction.

7. Contact Information

For any questions or concerns regarding our refund policy, please contact us at:

Email: Helpdesk@marvtravels.com

Phone: +44 7769 929400

Marv Travels is dedicated to maintaining a high standard of service and ensuring customer satisfaction. We appreciate your understanding and cooperation in adhering to this policy.

This policy provides clear guidelines for when refunds are and aren’t issued, helping to protect your business while ensuring fairness for your clients. Adjust the contact details and any other specifics as needed for your company.